This guide will walk you through setting up workflows for Returns & Exchanges as part of your LABL Guarantee services, allowing you to streamline processes and ensure a smooth experience for both your team and your customers.
Step 1: Access Workflow Configuration
- Log in to your LABL account.
- Navigate to the 'Workflows' section in settings. Here, you can set up and customize the rules and conditions under which returns and exchanges are processed.
Step 2: Define Return Policies
- Time Since Delivery: Specify the maximum number of days returns are accepted after delivery. This aligns with your return policy and ensures consistency.
- Reason for Return: Enable from list of acceptable reasons for returns. Common reasons include:
- Received Wrong Item
- Received Damaged Item
- Item Not as Expected
- Found a Better Price
- Changed Mind
- Toggle off any reason to hide it from the returns portal, customizing the options available to customers.
Step 3: Configure Return Processing Options
- Return Type: Decide how returns are processed. Options include:
- Exchange
- Store Credit
- Refund
- Toggle off any option to remove it from the portal, allowing you to control the solutions available to customers based on your business strategy.
Step 4: Set Exchange and Refund Preferences
- Exchange Refund Type: Choose how refunds are issued during an exchange. Options include refunding to the Original Payment Method or issuing Store Credit.
- Out of Stock Handling: Determine how to handle exchanges or refunds when the returned item is out of stock. This ensures that customers have a positive experience even when the desired product isn't available.
Step 5: Automate Exchanges and Refunds
- Set triggers for when exchanges and refunds should be processed. Options include:
- Manual processing
- Automatic upon return request submission
- Automatic upon item receipt
- Automatic upon item review This step allows you to streamline operations and reduce manual interventions, making your returns process more efficient.
Step 6: Financial Settings
- Return Cost Fallback: Decide if and how return costs are covered if not under a specific LABL warranty or protection plan.
- Price Adjustment Settings: Set rules for adjusting the prices of items in new orders created as a result of an exchange, including the application of fees or bonuses.
Conclusion: By setting up these workflows, you ensure that your returns and exchanges are handled systematically, reducing errors and increasing customer satisfaction. Customize each aspect to align with your business needs and customer expectations, enhancing the overall efficiency of your returns management.
Support: For any questions or additional support while setting up your workflows, please contact our customer support team. We are here to help ensure that your returns and exchanges processes are configured to best serve your business and your customers.